IT IS IMPORTANT TO TAKE NOTE OF OUR TERMS AND CONDITIONS 

Tribe Laser Cutting Terms and Conditions:

Production

  • Laser Cutting is an experimental process due to the nature of working with different materials and the consistencies of these materials, as well as design considerations. Tribe Laser Works makes every endeavor to create the results that you require but will not be held responsible for projects that do not have the desired outcome. The client is still required to pay a minimum sampling fee of R150 if the project does not go ahead due to unexpected results and the cost of materials used or specially ordered. We recommend that you provide extra material, as often we need to test prior to starting a job.

  • Should the laser cutter not cut correctly, we will re-do your project but it’s the clients responsibility to supply more materials. Tribe Laser Works will not reimburse for damages to materials during the laser cutting process.

  • Tribe Laser Works does not administer refunds on deposits due to a change of mind or unsatisfactory results.

  • Please note some materials might mark on the underside of the material. For example we don’t recommend laser cutting white paper and ply/bamboo as it leaves a mark on the underside. This can be easily removed with a light hand sand.

  • Please note when supplying your own materials for etching, we aren’t able to determine how the wood will react to etching. Inconsistent wood patterns will lead to inconsistent etching patterns.

  • From confirming orders with a deposit please allow 2-3 working days for your project to be completed unless otherwise stated or if the project is larger than 4hours work. Production times do change from week to week depending on work load. So please always ask for current turnaround time.

  • Please note sometimes we do offer Express production but the timing is not guaranteed if unforeseen circumstances do occur.

  • Please note when laser cutting mirrored acrylic, materials are cut face down and artworks should take this into consideration.

Materials:

  • Please note we do not take responsibility for the quality of materials ordered from our suppliers. We offer as a courtesy service to order in various materials as per the customer request, however We will not be held liable for dissatisfaction regarding the supplied material. We strongly urge that should clients be very particular or specific about the quality/consistency of the Materials they require, that they source and check the desired materials themselves and have it delivered to us.

Change of mind

  • Please note we don’t offer a refund on change of mind once deposit has been paid.

  • At our discretion we do offer a credit for next time if we haven’t commenced production or we can refund your deposit minus a R150 administration fee. This is simply to cover emails, instructions on setting up your job and administration fees on processing your refund.

Quotes

  • We do reserve the right to change our quotation at anytime should unforeseen circumstances or new information arise.

  • All quotations are in South African Rands.

Shipping and delivery

  • Quotes do not include postage and shipping charges, this will be added to the final invoice on completion of the project.

  • On request an estimated postage/shipping charge can be provided, this cost is subject to change.

  • Postage and shipping costs are individually quoted dependent on destination, package size and weight.

  • Clients should consider insuring their order, as Tribe Laser Works is not liable for any loss or damage caused in transit by third parties.

Artworks

  • Please take caution when putting together your designs and following the instructions that we have online for preparing artworks (in particular preparing separate engraving and cutting files, allowing 1mm gaps between cutting lines). Tribe Laser Works does not take responsibility for files that are setup incorrectly, additional charges may apply for file corrections and repeated setups.

Payment

  • A 50% deposit is required to confirm your order and the remainder is to be paid via EFT, cash or card on collection.

  • When paying by bank transfer please reference invoice number.

  • Any further changes to the files or materials will require re-quoting.

  • Should payment remain outstanding beyond the Company’s payment terms, the client agrees to pay all legal costs (on a solicitor/own Client basis) and all Mercantile Agent’s fees (including any commission payable on the payment of the debt) incurred by the Company as a result of non-payment of the debt.

Returns and replacements

  • There are no returns on laser cut goods or express fees. As laser cutting is an experimental process there are many variables to work with and we endeavour to inform our clients through our website on what to expect and also ask that you do your own research. Such as speaking to your suppliers about how the materials react to using heat to cut. We will also advise you on our experience in using similar materials but do recommend that you do samples before a large production.

Intellectual property

  •  All designs remain copyright of you, the submitter, Tribe Laser Works takes no interest in or responsibility for designs submitted to us. We will not display or distribute your designs to any third party without your express authorisation.

Acceptance of terms and conditions

  • Payment of deposit for your deposit is considered acknowledgement and acceptance of these terms and conditions.

Privacy and security

  • We will not share any of the personal information you submit to us with any other third party. If you wish to discuss any concerns please first contact us at info@TribeLaser. We do however reserve the right to disclose your personally identifiable information as required by South African Law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Storage

  • Materials that have been left in the studio for longer than 7 days after the project has been completed will be removed. 

Change of terms

  • From time to time these terms and conditions may change. If we need to change our terms, we will post those changes to this statement. We reserve the right to modify these terms at any time, so please review it frequently.